Offering comprehensive solutions to clients goes beyond providing a defined service; it involves an advisory mindset to understand the client’s needs and explore options that address these needs.
This is a value proposition that needs to be culturally integrated among the company’s workforce. In other words, it’s a new mindset that is already being instilled within ME Elecmetal on a global level.
Clients are seeking innovative solutions through a portfolio of services from their suppliers. However, client challenges vary and evolve in day-to-day operations. Furthermore, these challenges are linked to changes in regulations in each country.
In the case of ME Elecmetal, in addition to having an extensive portfolio of services associated with various mining processes such as crushing, liners, grinding, and services for different components, there is now a team of collaborators capable of jointly identifying challenges with the client to develop shared solutions.
To achieve this consultative approach to sales, the team has established continuous learning in mining-related topics as a permanent element. This enables a closer commitment to the needs and innovative solutions.
And beyond understanding the client’s needs, this new mindset or culture involves active involvement and empowerment of technicians and professionals from ME Elecmetal, allowing them to take part in the solutions
To achieve this, various tools have been made available within the South American operation that enable team participation in scenarios that foster collective spaces.
“From the Managers Committee, we are convinced of the value that participatory processes hold. In fact, respect and dignity are part of our Elecmetal Seal, and people are at the heart of our sustainability strategy,” explains José Pablo Domínguez, Manager of ME Elecmetal South America.
He adds, “We are constantly providing tools to individuals, understanding that each collaborator’s contribution lies behind them, and furthermore, each person contributes from their own workplace and uniqueness… The key is that we have managed to connect with people, and at the same time, they feel important.”
As an example, from a connection in the area of liners or coatings, the need to develop a type of bolts with greater durability for mills was identified. In this case, alternatives were explored, and ultimately the company provided a solution to the client, also opening up a new line of business.
Just like this one, there are different cases that are tested and eventually become one of the comprehensive solutions offered by ME Elecmetal, and potentially, a new business venture.
